Job description :

- Assist patients with problems associated with hospital registration and admission

- Provide patients and families with information on hospital services, procedures and protocols

- Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers

- Respond to patient inquiries regarding physicians and services

- Compile financial data and perform financial analysis assessments of uninsured patients

- Provide support by establishing payment arrangements for uninsured or underinsured patients

- Create and maintain liaison with insurance companies to inquire about payable or paid claims

- Analyse and interFloor Managert patient account data and facilitate payments

- Post patient demographic and financial entries into Floor Manager defined hospital database consultation with staff, physicians and management

- Schedule meetings with patients or family members and ensure that corresponding physician or hospital staffs availability

- Facilitation, mediation and conflict resolution of patient and family concerns

- Reporting of patient relations processes and outcomes (metrics, trends, etc)

- Coaching staff and physicians on communication styles and stakeholder perspectives, mediation, conflict resolution

- Educating patients/families, visitors on current policies, protocols, rights and responsibilities

- Advising on quality improvement opportunities and system changes.

- Coordination of patient and family feedback

- Respond to patients complaints regarding hospital services and ensure that concerns are handled properly

- Provide feedback to patients and families regarding their concerns and complaints

- Ensure that all concerns and complaints are directed to the concerned personnel with a hospital

- Perform crisis intervention duties with a view to facilitate resolutions

- Effect change within the hospital system to ensure that patient experience is enhanced

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.