Job description :

- Assist patients with problems associated with hospital registration and admission

- Provide patients and families with information on hospital services, procedures and protocols

- Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers

- Respond to patient inquiries regarding physicians and services

- Compile financial data and perform financial analysis assessments of uninsured patients

- Provide support by establishing payment arrangements for uninsured or underinsured patients

- Create and maintain liaison with insurance companies to inquire about payable or paid claims

- Analyse and interFloor Managert patient account data and facilitate payments

- Post patient demographic and financial entries into Floor Manager defined hospital database consultation with staff, physicians and management

- Schedule meetings with patients or family members and ensure that corresponding physician or hospital staffs availability

- Facilitation, mediation and conflict resolution of patient and family concerns

- Reporting of patient relations processes and outcomes (metrics, trends, etc)

- Coaching staff and physicians on communication styles and stakeholder perspectives, mediation, conflict resolution

- Educating patients/families, visitors on current policies, protocols, rights and responsibilities

- Advising on quality improvement opportunities and system changes.

- Coordination of patient and family feedback

- Respond to patients complaints regarding hospital services and ensure that concerns are handled properly

- Provide feedback to patients and families regarding their concerns and complaints

- Ensure that all concerns and complaints are directed to the concerned personnel with a hospital

- Perform crisis intervention duties with a view to facilitate resolutions

- Effect change within the hospital system to ensure that patient experience is enhanced