27/12 Pintu Kumar Deb Nath
Head of HR & Admin at Milvik Bangladesh Ltd

Views:225 Applications:14 Rec. Actions:Recruiter Actions:2

BIMA - Chief Medical Officer (6-15 yrs)

Overseas/International Job Code: 5352

Key Responsibilities & Scope of work Medical teams Management :

- Manage 24/7 teledoctor consultation operation with a pool of 60+ doctors

- Maintain and improve service level (customer satisfaction) of 24/7 tele-doctor consultation

- Manage the local Milvik medical team (doctors), Inspire and motivate them to ensure an engaged team which aims to deliver a high-quality service to customers.

- Responsible for identifying good candidates for the medical team and in the hiring process (interviews)

- Develop, monitor and improve key performance indicators of tele-doctor operation.

- Responsible for hiring, training, coaching, motivating and oversee all health care providers (doctors) and support team

- Closely work with mHealth business manager to develop & implement mHealth services medical contents

- Liasing with the global mHealth CMO, senior management & local mHealth business teams for strategizing & implementing key mHealth initiatives in the market.

Process and Business development :

- Help in the development and implementation of strategic initiatives around the tele-doctor and mobile health service as defined by management.

- Help in the implementation of Milvik's medical protocols. Develop and conduct other necessary trainings to medical team.

- Supervise sales and marketing materials and scripts used in our tele-doctor service. Provide clinical guidance, support and education to the management of the organization

Quality Assurance :

- Provide level 2 support to our doctors (in case of doubts or complications, the CMO should be available for consultation)

- Closely work with Quality Assurance team to handle customer complaints and improve soft skills of doctors- tele-consultation

- Regularly review sample call recordings of tele-doctor consultations, evaluate, and give feedback/coaching to doctors.

- Support Quality Assurance processes regarding our medical activities (monitoring of recorded calls, business intelligence from the data gathered in our system)

- Assist with the development and implementation of health analytics

- Proactively manage the service, looking for ways to continually improve the quality and efficiency of our service

- Support the local management team in Governance, Risk and Compliance activities (e.g., credentialing, licensing, etc.)

- Develop and implement strategic goals related to the quality improvement, management programs and accreditation standards. 


Educational Requirements :


Bachelor of Medicine and Bachelor of Surgery(MBBS), Master of Business Administration (MBA)

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