18/01 Aloyna Aranha
People Operations Manager at Bombay Hemp Company

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Bombay Hemp Company - Clinic Manager - Administrative Operations (2-5 yrs)

Delhi/Delhi NCR Job Code: 23757

Job Objective :

We are seeking a dedicated and capable Clinic Manager to oversee the daily administrative operations of our clinic in Delhi.

In this role, you will play a pivotal part in implementing procedures aimed at optimizing patient care while effectively managing the clinic's operations.

Job Description :

Clinical Store Operations :

- Organize clinical records, patient health records, and other essential documents and resources.

- Foster clear and effective communication with clinic employees, including medical practitioners and representatives.

- Develop, implement, and monitor the clinic's budget, billing system, and inventory.

- Oversee the purchase, maintenance, and repair of clinical store equipment.

- Develop, implement, and maintain store policies and procedures.

- Supervise the planning, preparation, and distribution of patient charts and medical records.

- Oversee daily financial operations, including cash handling, payment processing, and reconciliations.

Customer service : Assisting customers/patients with their queries at the Clinic. Welcome all patients/walk-ins in a responsible fashion.

Brand Promotion:

- Promote the principles on which the Brand BOHECO is formed.

- Strive to increase footfall and conversions of patients at the clinic.

- Develop and execute marketing strategies to increase the clinic's visibility and attract a diverse clientele.

Documentation & Reporting: Maintaining a list of issued prescriptions, patient case record forms, and submit monthly and annual reports covering the qualitative and quantitative aspects related to this function.

Client Feedback: Obtaining product performance and patient progress reviews from clients every fortnight to aid them with improving

their quality of life.

Clinic Management:

- Ensure that all the equipment specially purchased for the store is handled appropriately, stored appropriately after use, and kept in an orderly manner including conducting AMCs when required.

- Supervise that the customers/patients who visit the clinic for seeking treatment are handled smoothly without any hurdles.

- Proactive and smooth conduct of Follow up visits of patients.

- Keep a detailed record of all medicines purchased and used during the check-ups.

- Manage inventory of BOHECO related products

- Record, manage, and close each order/walk-in patient/customer and sale.

- Looking after the daily operations and up-keep of the clinic

Other Responsibilities :
- Conducting or requesting the conduct of screening and diagnostic tests to reveal health issues.

- Calming anxious and distressed patients.

- Attend various events, workshops, and seminars in Delhi to promote the clinic.

Skills :

- Knowledge of procuring supplies, equipment, and staff needed at the clinic.

- Proficiency in managing budgets, billing, and negotiating with suppliers and vendors.

- Exceptional interpersonal skills for liaising with patients, healthcare providers, and specialists.

- Excellent Verbal and Written - English and Hindi communication skills.

- Proactive at problem solving, being adaptable, and having commercial awareness.

- Open to long working hours and attendance of 6 days a week

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