Hiring for Care Coordinator lead / Manager - Bangalore.

Job Summary:

# We are looking out for a high performing healthcare personnel to work as a Care Coordinator lead. This role is responsible for executing high quality patient experience operations through a team of online care-coordinators to deliver a high-quality surgical care experience.

Work location : Bangalore

KPI's : OP-IP conversion, TAT, Engagement efficiency, CSAT, NPS

Responsibility :

- Build and manage a team of care-coordinators assisting patients throughout the journey.

- Closely work with doctors to create the handover process from doctors (to care- coordinator), for patients requiring surgical care.

- Ensure the care-coordinator team is equipped with all the required information, tools and training to completely assist the patients.

- Track operational and medical metrics for the care-coordinator team and work with the process specialist in making the processes very efficient, robust & failure-proof.

- Uses performance data to identify strengths, improvement opportunities, and recommend actionable interventions to achieve top decile patient experience performance.

- Own key performance indicators for patient experience (KPI - CSAT / NPS) Collaborates effectively with teams to develop action plans to continually improve the NPS / CSAT.

- Actively drives initiatives pertaining to patient experience from pre- to post-surgery, including but not limited to: NPS, engagement scores, complaints/compliments, referrals,wait times, efficiency, etc

-  Also responsible for improving OP-IP conversion, along with the OP-IP head.

What we are looking for?

- Total of 7+ years experience; Minimum 3-5 years of In-patient management experience

-  MBA in healthcare management, or Tier-1 college graduate preferably with a strong healthcare experience/ MBBS/ BDS with Hospital Administration

-  Strong understanding of in-patient journey, procedure cost & insurance requirements across different surgical categories (especially General Surgery)

-  Demonstrated problem solving skills

- Highs process centricity and good understanding of operational metrics for virtual support teams .

- Excellent communication and customer service skills.

- Leadership and people management skills to build and manage high performance team.

Note : interested,kindly drop me your updated resume

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