11/01 Alpha
Recruitment Consultant at Alpha Digital Health Private Limited

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Care Manager - Nutritionist - Telemedicine (1-6 yrs)

Bangalore Job Code: 13124

Nutritionist - Care Manager (Telemedicine)

Job details

- Location: Bangalore

- Job type: Full-time/Permanent

- Experience: 1-6 years

- Shift timings: 9-730pm/10-830pm/11-930pm

- Notice period: Immediate to 1 month

- Annual salary of INR 5-6 lakhs fixed: INR 3-3.5 lakhs and performance-based incentive of INR 2-3 lakhs

Company Brief

There are over 100 Mn men in India who suffer from ED, PE and other sexual disorders. Similarly, there are 60 Mn women who suffer from menstrual and menopausal disorders. Further, there are over 27Mn infertile couples in the country. And they all dread visiting doctors and seeking care to control their disorders - because of fear and stigma, lack of awareness, lack of access and a virtually non-existent primary care ecosystem over ridden by hakims and quacks.

At Alpha Care, we are building a digital clinic enabling Indians to take control of their sexual and mental wellness in a safe, discreet and convenient way. Our mission is to make sexual and mental health as patient-centric as possible - helping consumers to lead more fulfilling, healthy lives.

For far too long, we have shied away from addressing our intimate health issues - Alpha Care guarantees to change this by providing access to genuine clinical care and personalized treatment plans from India's best experts. Our complete ecosystem goes beyond products to offer the care management that you truly deserve in a non-judgmental, discreet manner at your comfort and convenience.

Job Brief

Alpha Care is looking for a Nutritionist - Care Manager to digitally consult with patients having sexual health, infertility and reproductive health related disorders, chart out their personalized diet and lifestyle plans. The successful candidate will be able to accept ownership for effectively handling patient consultations, hand-holding patients in navigating through their diet and lifestyle plan, and consistently improve efficacy of the plans in order to create a desirable outcome for the patient.

Roles and Responsibilities - Nutritionist

- Responsible for digital consultation with patients to chart out their lifestyle and diet plans

- Managing certain number of digital consultations every day and handling the consultations in a timely manner

- Help patients understand their condition better and give them clarity on course of lifestyle and diet plans; answer questions of patients related to condition

- Seize opportunities to build comfort with customers and hand-hold them in navigating through the course of their treatment

- Entering clinical details of every patient into an EMR software

- Undergo training modules to get an understanding of the consumer workflows and diagnostic charts set by Alpha Care so as to advise patients on lifestyle and diet plans in a standardized manner and in adherence to the core DNA of the company

- Frequently attend training seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets on patient satisfaction, efficacy of treatment and outcome success

Roles and Responsibilities - Care Manager

- Managing large amounts of inbound and outbound calls (mostly outbound) in a timely manner

- Following call center - scripts- when handling different topics

- Identify customers- needs, clarify information, research every issue and provide solutions

- Seize opportunities to build comfort with customers and hand-hold them in navigating through the course of their treatment, closing the sale of treatment

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Entering patient information into a CRM tool

- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

- Frequently attend training seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets

Requirements

- Good communication and patient management skills

- Laser focus on experience of patient and adaptability to different personality types

- Track record of over-achieving targets

- Strong phone and verbal communication skills along with active listening and interpersonal skills

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities, manage time effectively and manage multiple expectations in a fast-paced environment

- Ability to empathize with customers and build a relationship

- Good sales skills and ability to work in high pressure environment

- Undergraduate degree

- Fluency in English + Hindi or two regional languages (Kannada, Tamil, Telugu) is mandatory

- Degree in Nutrition

Good-to-have

- Previous work experience in clinical/medical set-up (offline or digital): sold consultations, diagnostics, health insurance policies, on-boarded clinics/hospitals, medical tourism, etc.

- Education: Nursing, Pharmacist, Paramedics, Other medical fields, BSc. Or MSc. Life Sciences background, Medical Representative, Nutritionist, clinical psychologist, etc.

- Previous experience in a customer sales role selling high-value or involved products (health, education, travel, etc)

- Familiarity with CRM systems, telephony systems and practices and data entry skills

Perks and Benefits :

- Job training with salary

- Soft skill training

- Team outings

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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