18/05 Mehak Gupta
Talent Acquisition at Credihealth

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Credihealth - Senior Patient Success Manager (1-4 yrs)

Gurgaon/Gurugram Job Code: 18146

ABOUT US :

Credihealth is India's No. 1 Medical Assistance Company: More than 500,000 families in India and abroad have used our services to manage their treatment and hospital needs. Our medical experts offer on-call personal assistance to patients at every step of their treatment. We help patients find the right doctor and hospital, book appointments, compare treatment costs, insurance approvals, apply for a medical loan and manage their in-hospital processes. Credihealth services are available across 650 hospitals in 15 cities in India. All families have a medical need, and Credihealth is committed to finding an answer for you.

VISION: Credihealth's only aim - "To make the healthcare system transparent and accessible to the common man". We passionately believe that everyone should have access to credible healthcare information and make informed healthcare decisions.

Senior Executive - Patient Care Services (Incoming Team)

Responsibilities

1) Assist customers with a wide variety of questions via information accessed through the computer.

2) Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed.

3) Ability to provide outstanding customer service while ensuring that the customer's questions, issues, and concerns have been satisfied.

Requirements

1) High School diploma or equivalency and 1+ year customer service-related experience in financial services and/or health care industry.

2) Possess the ability to troubleshoot complex issues with little guidance

3) Possess the ability to work under pressure in a call center environment

4) Ability to multi-task (talk and type at the same time) and use multiple applications.

5) Excellent interpersonal, verbal, written, and listening communication skills.

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