28/09 Ebrahim Kasu
Talent acquisition manager at The Hiring Squad

Views:203 Applications:6 Rec. Actions:Recruiter Actions:1

Customer Support Dentist - Hospital - BDS (0-4 yrs)

Mumbai Job Code: 16030

CUSTOMER SUPPORT DENTIST

Job Title : Customer Support

Dentist Location : Andheri, Mumbai

Department : Customer Support Experience 0 - 3 yrs

Industry : Any Position Type Full-Time

Qualification : BDS Required

Reporting Manager: TL Customer Support

A little about our client

our client is India's first and largest @ home smile solutions platform.

We- re a new age consumer dental tech startup.

We're a full stack company that uses our in-house clear aligner technology to provide an advanced invisible alternative to teeth straightening. Institutionally funded (>30mn $), we- re market leaders in this category having designed more than 30,000 smiles.

A team of 800 folks, present across 11 cities in India, we- ve recently added skin treatments and solutions to our business portfolio.

Responsibilities :

1. Handle about 50-60 calls of customers on-boarded by sales team (Smile correction/Smile straightening)

2. The initial call will be primarily to book delivery followed by issue resolution and query 


- Handling on successive calls

3. Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms

4. Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.

5. Tabulate and record responses from all customers on excels. Generate relevant reports from the same.

6. Schedule appointments for patients and coordinate with the required doctor who shall visit the patient

7. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Analyse quality of calls and strive for improvement

Requirements:

1. 0-3 years of experience in Dentistry.

2. Bachelor's Degree in Dentistry

3. Excellent communication skills, both written and verbal

4. Strong problem solving and analytical skills

5. Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment

6. The capacity to grasp quickly and self-learn

Benefits We Offer :

- An ego-free work culture & chance to be a part of growing start up team

- Goals that will push you to become the best version of yourself and a fast paced environment

- The opportunity to create and define the clinical beauty category through products you make and work with a team full of go- getters and thought leaders that make it happen.

- Budding team with ample opportunities for growth

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