Executive - Medical Support - Healthcare (1-4 yrs)
You will do the following:
- Managing all tech platforms related to our Post Discharge service (like Whatsapp, Turn, Exotel, text-it etc.)
- Responding to queries asked by patients as per training given by our team.
- Translating the questions from regional languages (kannada/ Telugu /Punjabi / Marathi) to English, and back for our medical team to understand.
- Documenting the conversations as per protocols Recording all the conversation in the format given.
- Reporting the - follow-up service activities e.g.Missed calls, messages received etc
- Keeping the reports up to date on the drive.
- Calling families, talking to them in kannada/ Telugu/ Punjabi / Marathi, and recording the calls in the sheet as per the format given.
- Conducting surveys as and when needed.
MUST-HAVES :
- Fresh candidates from BSC- nursing or GNM background can apply. (good to have 2 or more years of clinical experience)
- A degree in the medical field and/or nursing is a must.
- Fluency in speaking, reading, and writing one of these languages kannada/ Hindi/Telugu / Punjabi / Marathi & English. We will be testing language skills to ensure you can communicate with families and with our medical team.
- Comfortable using android phones, web browsers, Gmail, and other popular online websites.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
