HR Executive at Adne Group
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Faculty - Hospital Administration (2-11 yrs)
Designation: Hospital Front Office Faculty- Female only
Qualification Required
MHA or MBA In Healthcare Management or MBBS or Nursing Professional with minimum 1 year of experience in Hospital Management
Experience: 2-4 years in Hospital Management in Hospital or healthcare organization.
Preferred: Teaching in a paramedical/nursing institute
Reporting to: Director Academy
Location: Mumbai
Job Description:
- Planning of the teaching programme including an orientation programme in consultation with the Director
- Competent in Handling Hospital Front desk in terms of Patient Appointments and queries
- Preferred Team handling exposure of Patient care coordinators
- Inbuilt empathy towards the patient and patient relatives
- Knowledge of Hospital Billing components for IPD and OPD
- Experience of handling TPA coordination and TPA queries for cashless facility
- Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry
- Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
- Proficient in training to provide outstanding services and ensure customer satisfaction.
- To educate students on how to address customer concerns and complaints promptly and professionally.
- To respond to customer needs and requests in a timely manner.
- Competent in teaching telephone etiquettes and resolve queries.
- To train to resolve billing concerns of customers and handle card and cash transactions.
- Knowledge of healthcare operations and quality parameters.
- Excellent communication, IT Skills and people skills
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