23/11 Priti Pawar
Senior Consultant at Connections One

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Manager - Admin Operations - Digital Mental Healthcare Clinic (5-10 yrs)

Kolkata Job Code: 16595

Job Description - Admin Operations for Digital Mental Healthcare Clinic & Platform

Location - Kolkata

The role is for an efficient admin operation executive for a Digital Mental Health clinic & platform, who will work on multiple roles in the admin space from Customer Service and Clinic Administration to Patient and Practitioner Management processes using the Oaktree Platform.

It is a Full Time Employment opportunity with statutory benefits, annual appraisal cycle, family health insurance and other industry standard benefits

Responsibilities :

- Patient & Practitioner service responding to queries

- Responsible for onboarding process for practitioners, patients & Organizations

- Validating patient appointments

- Monitoring patient records

- Ensuring prescription and investigation process initiation and collaboration with partners

- Feedback & complaint management through online workflow

- Initiate & monitor Invoicing & Billing processes

- Train other staff as required

- Insurance Claims submission and monitoring

- Assess and Analyse operations metrics and prepare business reports as required

Requirements :

- Bachelor's Degree (education in Psychology will be an advantage)

- Prior experience - preferably 3+ years working in any customer management or operations execution role in a reputed BPS/BPO organization, working with International clients

- Prior experience with Healthcare BPS or administration a definite advantage

- Excellent communication skills in neutral English accent

- Multi-tasking & organizational skills

- Ability and willingness to quickly learn the Healthcare processes, patient management nuances of UK

- Demonstrating high level of patience and empathy with patients, exercising discretion and understanding of confidentiality requirements, especially patient data

- Ability to understand policies and adhere to them

- Understand the SOP and adhere to procedures laid down for the program

- An individual with a high degree of integrity and excellent work ethics

Need: Immediate

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