Senior Consultant at Connections One
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Manager - Admin Operations - Digital Mental Healthcare Clinic (5-10 yrs)
Job Description - Admin Operations for Digital Mental Healthcare Clinic & Platform
Location - Kolkata
The role is for an efficient admin operation executive for a Digital Mental Health clinic & platform, who will work on multiple roles in the admin space from Customer Service and Clinic Administration to Patient and Practitioner Management processes using the Oaktree Platform.
It is a Full Time Employment opportunity with statutory benefits, annual appraisal cycle, family health insurance and other industry standard benefits
Responsibilities :
- Patient & Practitioner service responding to queries
- Responsible for onboarding process for practitioners, patients & Organizations
- Validating patient appointments
- Monitoring patient records
- Ensuring prescription and investigation process initiation and collaboration with partners
- Feedback & complaint management through online workflow
- Initiate & monitor Invoicing & Billing processes
- Train other staff as required
- Insurance Claims submission and monitoring
- Assess and Analyse operations metrics and prepare business reports as required
Requirements :
- Bachelor's Degree (education in Psychology will be an advantage)
- Prior experience - preferably 3+ years working in any customer management or operations execution role in a reputed BPS/BPO organization, working with International clients
- Prior experience with Healthcare BPS or administration a definite advantage
- Excellent communication skills in neutral English accent
- Multi-tasking & organizational skills
- Ability and willingness to quickly learn the Healthcare processes, patient management nuances of UK
- Demonstrating high level of patience and empathy with patients, exercising discretion and understanding of confidentiality requirements, especially patient data
- Ability to understand policies and adhere to them
- Understand the SOP and adhere to procedures laid down for the program
- An individual with a high degree of integrity and excellent work ethics
Need: Immediate
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