24/09 Latha D
Talent Acquisition at Nightingales Home Health Services (A Unit of Medwell Ventures Pvt. Ltd.)

Views:206 Applications:7 Rec. Actions:Recruiter Actions:6

Manager - Rehabilitation/Physiotherapist - Hospital - MPT (8-14 yrs)

Bangalore/Hyderabad Job Code: 15996

Role Objective - Effectively manage & coordinate Rehabilitation activities including customer service & satisfaction, employee management, facilitation, safety measures, promoting corporate goals & effective resources allocation at minimum cost and Logistics.

Key Relationships :

Internal : Branch Managers, Physiotherapists, Multidisciplinary team members( Physician, Nurse etc), Marketing, Stroke Team

External : Patients, Patient's family, Referral doctor
Finance Management :

- Monitor and achieve the budgeted Profit and Loss (P&L).

- Develop forecasts, financial objectives and business plans.

Operations Management :

- Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives.

- Ensure all the leads for the day are addressed, converted, analyse the reasons for nonconversion and work on recovery of non converted leads.

- Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics.

- Complete end-of-the-day sign off for all the services scheduled for the day.

- Oversee inventory Management for smooth patient care operations.

People Management : 

- Maintain the optimum manpower through the interaction with the functional leads and HR.

- Provide leadership and guidance to Supervisors and Physiotherapists in the team.

- Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment.

- Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand.

- Guide the employees and be responsible to take corrective actions when required including discipline.

Quality Management :

- Regularly audit electronic medical records for all the patients who are assessed and treated.

- Ensure all the quality Audits are adhered to and audit score maintained.

- Conduct supervisory visits in patients home to check quality of services rendered.

- Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members.

- Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices.

- System compliance with Quality as per the company norms, SOPs.

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