05/11 Ashish
Recruiter at AOS

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Medical Operations (3-11 yrs)

MP Job Code: 19759

Designation: Medical Operations

Full Time Opportunity

Location: Multiple

ROLE :

- Maintaining and developing one point relationships with existing patients via calls/ messages & emails

- Gathering healthcare industry updates and patient information and providing feedback on future trends

- Regular follow up on discharged patients, keeping a track of discharge date as well.

- Making sure that the payment source of the patient is known and its updated properly.

- Seek opportunities to cross-sell or upsell to patients for any to all of health Services.

- Build strong relationships with doctors, coordinators and hospital SPOCs

- Convert leads from various channels i.e. RCB, chats, quotes, second opinion, floating cases, along with OP/TC/VC or Previous IPs

- Conversion % Tracking : Conversions from follow up, PIPDs, Quotes, RCBs- Daily, weekly, monthly.

- Empathize or understand the problems and challenges of patients/their families and identify ways health could better address those needs.

- Resolve any patient's chief complaints promptly and professionally.

- Collecting feedback from the patient about health services.

EXPERIENCE :

- MBA in hospital administration, Masters in Public Administration or something equivalent (medical/healthcare background)

- UG in medical background and 2-4 years of medical/clinical experience.

- Proven ability to work effectively with a cross-functional team.

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