HR Executive at Blue Lions Business Link
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MICC Executive - Pharmacovigilance (0-3 yrs)
Position : MICC Executive (Pharmacovigilance)
Experience : 0-3 Years
Qualification : M. Pharm /B. Pharm/ B.sc/ M.sc
Location : Gota Ahmedabad
Salary - Up to 4 Lacs
JD:
- Receive and process assigned voicemails
- Update the Voicemail Tracker
- Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS
- Attach product replacement authorization form in Track Wise, if inquiry involves replacement request
- Follow Track Wise Convention guide while handling and managing product complaints.
- Receive information or inquiry through phone call/email/fax/mail and process them in IRMS
- Generate reports related to inquiries received through phone call/email/fax/mail
- Enter all the relevant information received through phone calls/email/fax/mail into IRMS
- Enter all the information pertaining to non-significant phone calls, emails, faxes for internal tracking and reconciliation
- Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g
- Responsible for following good documentation practices while completing AEM form
- Responsible for triaging of case
- Responsible for attaching AEM form or other source documentation to case.
- Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.
- Thorough understanding of use of FAQs and product labeling to answer medical information inquiries
- Thorough understanding of regulatory requirements for safety reporting.
Skills Required:
- Adobe Experience Manager (AEM)
- Call Center Administration
- Call Processing
- Healthcare
- Medical Information Systems
- Pharmacovigilance
- Support Services
- TrackWise
Contacts: 9558261987
Blue Lions Group
