Position : MICC Executive (Pharmacovigilance)

Experience : 0-3 Years

Qualification : M. Pharm /B. Pharm/ B.sc/ M.sc

Location : Gota Ahmedabad

Salary - Up to 4 Lacs

JD:

- Receive and process assigned voicemails

- Update the Voicemail Tracker

- Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS

- Attach product replacement authorization form in Track Wise, if inquiry involves replacement request

- Follow Track Wise Convention guide while handling and managing product complaints.

- Receive information or inquiry through phone call/email/fax/mail and process them in IRMS

- Generate reports related to inquiries received through phone call/email/fax/mail

- Enter all the relevant information received through phone calls/email/fax/mail into IRMS

- Enter all the information pertaining to non-significant phone calls, emails, faxes for internal tracking and reconciliation

- Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g

- Responsible for following good documentation practices while completing AEM form

- Responsible for triaging of case

- Responsible for attaching AEM form or other source documentation to case.

- Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.

- Thorough understanding of use of FAQs and product labeling to answer medical information inquiries

- Thorough understanding of regulatory requirements for safety reporting.

Skills Required:

- Adobe Experience Manager (AEM)

- Call Center Administration

- Call Processing

- Healthcare

- Medical Information Systems

- Pharmacovigilance

- Support Services

- TrackWise

Contacts: 9558261987
Blue Lions Group

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