ABOUT NETDOX:

Netdox is a virtual cancer hospital. Through suggestive algorithms, extensive protocols for data collection and a network of world-class medical experts, we are helping cancer patients get an accurate, unbiased diagnosis and consultation. We are changing the status quo by empowering patients with the right information before they decide to undergo a treatment.

Our vision is to become a trusted partner for every cancer patient anywhere in the world.

ROLE OVERVIEW:

Case managers - Ops are at the core of the company's operations and are our most visible representatives of our mission to improve patient care in cancer. Our case managers are on the front lines of our patient care and are the first contact point between the patients and Netdox. They are responsible for case summary creation and coordination with the medical team. As part of this role, you will be heading our entire case management and patient relations operations.

RESPONSIBILITIES:

- Responsible for hiring and training case managers and building the entire team from ground up

- Own the entire patient interaction and correspondence process

- Responsible for patient medical data collection, creation of medical summaries and data presentation to partner oncologists

- Process mapping from case initiation to delivery of consultation

- Collaborate across teams to ensure quality and coordinate care delivery

- Working with the tech/product team to optimize operations

- Identify key areas of improvement in patient-facing operations of the company and proposing strategies to address challenges

What we are looking for:

- Graduate degree in medicine: MBBS, BDS, MD, Nursing and/or healthcare administration

- Prior experience of at least 3 years working in a hospital or healthcare company as a care coordinator or as a medical administrator

- Prior experience dealing with medical data and creating summaries as per protocols

- Excellent writing skills and verbal skills

- Proficiency with common office software: MS Word, MS Excel

- Empathetic attitude

- Excellent at multi-tasking

- Attention to detail

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