Responsibilities :

- Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses

- Communicate with patients suffering from various ailments post-discharge to understand the status of their health and counsel them.

- Monitor patients to evaluate the progress of the treatment and maintain records of the progress.

- Engage with patients to understand any medical needs and effectively channel it to the Hospitals

- To handle patient queries and providing responses from pre-defined FAQs.

- Counseling patients who have been advised for surgeries on the health outcomes of the Hospitals

- To collate health records-related data from consenting patients.

- To enroll new patients into the system once they call in.

- To receive regular feedback from team managers and undergo program related training and

on the job training on a regular basis.

- To ensure patient data management

Skills :

- The clarity in communication; Ability to articulate and talk to the patient in a clear manner without ambiguity

- Active Listening skills

- Passionate about the role and have patient care as a priority variety of topics

- A natural conversationalist; Should be well read and have the ability to engage patients on variety of topics

- Understanding of medical conditions and medical terminologies (Also to be trained by HEAPS)

- Handling complaints and resolving grievances and conflicts which the patients might have with the Hospitals services or the treatment

- Entering, transcribing, recording, storing or maintaining information in written or electronic form

- Pleasant disposition, naturally pleasing to talk and have positive attitude

- Collaboration is key; should be a team player and have the ability to bridge the gap across all departments.

Qualification : 

- Minimum Bachelor's degree

- People with call center experience preferred (outbound/inbound). 

- Preferably Individuals from the medical field (Clinical Psychologists, Nurses, Physiotherapists, etc.)

Language preference: - Tamil, English, Oriya (preferable)

Experience : 1 year preferred,not mandatory

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.