We are hiring for Operations Position with an India's No1 hospital-based up in Bandra East, Mumbai

Exp : Hospital Exp req

BROAD FUNCTIONS :

- To ensure that the highest level of customer service is offered and maintained at all times to all patients.

- Provide efficient service for patient registration and admission.

- Maintain accurate patient accounts and provide accurate, helpful information.

- Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

- Maintain strict security procedures to ensure patient confidentiality and safety.

- Monitor overall functioning of the billing dept, responsible for estimate preparation, outstanding payments and tariff revision.

1. PRINCIPLE RESPONSIBILITIES:

- Monitors and approves duty roster prepared by the duty managers.

- Responsible for reviewing the training process for the new joiners and for reviewing the existing staff under a proper training process.

- Maintain MIS and quality indicators of the departments and take actions where necessary.

- Monitors: Daily handover and takeover

i) Audit of demographics of patients

ii) Audit of customer satisfaction

a) Admission process

b) Patient enquiry

c) Telephone enquiry

Desired Skills :

- Good interpersonal, communication and leadership skills.

- Demonstrates excellent command in speaking English.

- Sufficient computer knowledge.

- People oriented, flexible, believes in team work and is adaptable.

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