16/07 Harsha Mehrotra
Recruiter at Pentagon Space

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Patient Care Role - Healthcare (2-5 yrs)

Bangalore Job Code: 15191

Responsibilities:

- Engage with the patients/caregivers of cancer patients with empathy and understanding to guide them at every step of their cancer journey

- Collect the medical reports of the patients and update accurate details in the internal database

- Ensure the quality of the service delivered to the customers by taking their feedback

- Engage with medical operations team consisting of Top Oncologists from India and the US to facilitate seamlessly delivery of service to the customers

- Provide customer feedback to the internal team

- Improve the efficiency of the internal processes by working with different functions

- Ensure smooth implementation of the improvement processes

What we are looking for :

- An undergraduate degree preferably medical background.

- Minimum 1 year of experience preferably in customer (patient) handling roles

- Excellent communication skills

- Ability to listen and active problem-solving skills

- Good interpersonal skills

We have:

- Some of the best people to work with (founders are Oncologists, IIT, ISB, Wharton graduates)

- A great learning environment and a lot of freedom

- A chance to truly make a difference in the lives of millions of cancer patients in the world

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