SR Consultant at First Call HResource
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Pharmacovigilance/Drug safety/PVV Operation Role - B.Pharma/D.Pharma (10-22 yrs)
Job Opening for PV operations role based out in Delhi Location.
Shifts are NIght
Good Team Management is mandate.
Current BPO or Previous BPO is necessary.
Below is detailed JD
- Independently manage PV account including multiple LOBs, ~100+ FTE'
- Manage service levels for LOB and take steps for continuous improvement.
- Ensure compliance to SOW, MSA
- Prepare review decks and front end weekly/monthly/quarterly reviews
- Meet revenue and margin targets
- Lead project management for new business ramp and other new initiatives, as needed.
- Conduct weekly internal reviews with DRs and drive outlier management within the process
- Team member appraisal for DRs and ensure adherence for the team
- Capacity planning in coordination with WFM
- Manage other delivery related activities
- Ensure high CSAT for the LOB
- Drive business value for customer & continuous process improvement initiatives
- Participate in interviewing process for external interviews, IPPs and IJPs
- Act as a compliance/risk champion for the process and lead CMMI initiatives
- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet
Customer needs with a focus on business process improvement and customer relations
- As part of a customer team, help to marry business capabilities, processes and objectives to the customers- requirements on a global scale.
- Work with multiple functions, i.e. Finance, Corporate Logistics, Manufacturing, Supply Chain, etc to meet customer needs with a focus on business process improvement and customer relations
- Staff Motivation, Performance appraisal of team members and counseling for performance and capability building in conformance with goals
- Responsible for managing attendance, performance improvement plan and incentives for the team
- Track and analyze the top defects of the team to identify the training needs for the team
- Ensure attrition targets are met, people management, growth, retention, regular skip meetings
- Drive adherence to company policies and floor policy
- Ensure audit readiness for the account at all times
Critical Skills Required:
- Registered Pharmacist, M. Pharma/B. Pharma Preferred, Life Sciences academics is a must
- 10+ Years of industry exposure specially in the field of Healthcare & Life Sciences, such as PV, Clinical Trials, Medical Underwriting, virtual Pharma, Pharma regulatory affairs etc.
- Exposure to Pharmacovigilance is preferred
- Knowledge of computer i.e. MS - Office and on-line tools
Interested Candidates can share your updated cv
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