Designation: Health Claims Relationship manager

CTC : Up to 9 L + 10 % variable ( Based on ur CTC)

Location: Silk board, Banglore

No of open position: 20

JOB DESCRIPTION

- We are seeking a professional with a deep understanding of health insurance claims processing and underwriting processes to be the spokesperson for Acko when interacting with our customers. The ideal candidate will be able to effectively guide customers through the claims process, resolve issues, and build strong relationships. 

Responsibilities:

- Develop and maintain strong relationships with clients.

- Be the spokesperson for Acko and address customer concerns.

- Investigate and resolve customer issues related to claims processing.

- Explain the reasons for Underwriting decisions to the customers to make them appreciate the fairness in our policies

- Identify customer needs and provide solutions across organizational boundaries.

- Track customer satisfaction and identify areas for improvement.

- Collaborate with internal teams to enhance the Ackos brand equity.

- Identify & fixing gaps in existing process & system which are creating repetitive issues

EXPERTISE AND QUALIFICATIONS:

Qualifications/ Requirements:

- Bachelor's degree or equivalent experience.- MBBS/BAMS/BHMS/BUMS/BDS

- Comprehensive knowledge of health insurance claims and/ or Underwriting processing

- In-depth knowledge of health insurance products, claims processing and industry/regulations.

- Excellent communication and interpersonal skills.

- Strong problem-solving and analytical abilities.

- Ability to build rapport and trust with clients.

- Minimum of 2 years of experience with core health insurance processes

Desired Skills:

- Understanding and relating to customer' experiences and concerns

- Experience in the healthcare industry.

- Knowledge of multiple health insurance carriers.

- Bilingual or multilingual abilities.

- CARE (Compassionate, Accountable, Responsive and Expert)