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Relationship Officer - Patient Care (3-6 yrs)
Job Summary
Looking for Relationship Officer (for Patients) with minimum 3 years of work experience on FULL time basis.
Location - Chennai, Ahmedabad, Pune, Hyderabad, Kolkata
Roles & Responsibilities
- Be present in Co. Hospitals and Clinics to ensure coordination of communication between patients (and families) with medical staff (and doctors)
- Provide patients and families with information on hospital services, procedures and protocols
- Respond to patient inquiries regarding physicians, doctors and medical services
- Analyze and interpret patient account data and facilitate payments
- Respond to patients- complaints regarding hospital services and ensure that concerns are handled properly
- Assist patients with problems associated with hospital registration and admission
- Provide support by establishing payment arrangements for uninsured or underinsured patients
- Ensure that all concerns and complaints are directed to the concerned personnel within the hospital
- Perform crisis intervention duties with a view to facilitate resolutions
- Effect changes within the hospital system to ensure that patient experience is enhanced
- Suggest improvements to present hospital systems in a bid to make the system more workable
- Provide feedback to patients and families regarding their concerns and complaints
Required Experience, Skills & Qualifications :
Qualification -
Bachelor's (Minimum)
Experience - Min. 3 years of relevant experience
Skills :
- Should have very good communication and writing skills, convincing ability, and pleasant personality.
- Great Influencing and pitching capability
- Basic Computers including Google search, MS Office - Word, Powerpoint, Excel
- Adept at quick decision making, in a fast-paced environment with rapidly changing priorities
Benefits
Best in-class benefits including:
- Market leading salary with transparent payouts
- Exciting perks & incentives as appropriate to the role
- Super-class non hierarchical & cool culture
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