Recruiter at Sapwood Ventures
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Senior Manager - Claims - Insurance - MBBS (8-10 yrs)
Job Description
Roles and Responsibilities:
1) Create a hiring pipeline for new claims specialists
2) Train and develop our team of claims specialists
3) Host daily claims huddle and weekly claims reviews with TPAs
4) Handle high-level claims escalations
5) Take ownership for claims satisfaction ratings, service levels, and maintenance of TATs with TPAs and insurers
6) Represent company externally with current and prospective clients
7) Contribute to special projects with President, CRO, and COO.
Requirement:
1) 8+ years of experience growing and leading teams at TPA (understanding what are the common problems a broker might face, foreseeing potential issues that we can build for, good relationships with TPAs/insurers)
2) Well-established contacts with leading TPAs and insurers
3) Excellent written and oral communication
4) A medical doctor with desire to radically improve the patient's hospitalisation journey
5) Ability to represent our claims helpdesk and performance to prospective and current clients
6) Data visualization skills are preferred
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