25/06 Saraswathy
Senior Recruitment Consultant at Utkarsh Staffing Solution

Views:179 Applications:5 Rec. Actions:Recruiter Actions:1

Senior Manager - Patient Experience - Hospital - MBBS/BDS/BHMS (7-15 yrs)

Bangalore Job Code: 14923

Role: Patient Experience Manager

Location: Bangalore

This role is responsible for executing high-quality patient experience operations through a team of online care-coordinators & BD Executives to deliver a high-quality surgical care experience.

Responsibility :

- Build patient journey for patients requiring surgical care as prescribed by doctors and create operations flows to assist the patients.

- Build and manage a team of online care-coordinators assisting patients throughout the journey.

- Closely work with doctors to create the handover process for patients requiring surgical care from doctors to care-coordinator.

- Enable care-coordinator team with all the required information, tools and training to completely assist the patients.

- Track operational and medical metrics for the care-coordinator team and make processes very efficient & failure-proof.

- Manage the team of BD executives to serve incoming leads

- Ensure the patient NPS metrics are improving by keep making the processes better for assisting the patients

Requirements :

- 5+ years of in-patient management experience or experience of managing central teams assisting patients.

- Reputed college graduate with strong healthcare experience or MBBS/ BDS with Hospital Administration MBA.

- Strong understanding of in-patient journey, procedure cost & insurance requirements and different surgical categories.

- HIgh process centricity and good understanding of operational metrics for virtual support teams.

- Leadership skills to build and manage high-performance team of care-coordinators.

- Obsessive about great customer experience throughout the journey.

Qualifications : MBBS/BDS /BHS

Experience : 5+ years experience at Hospitals Ops

Experience in managing inpatient & surgical cases

Managers at large hospitals or managing admission/discharge processes etc.

Note : Interested candidates, kindly drop me your updated resume

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