Primary Responsibility:

He/she will have the responsibility to complete the physical examination of the visa applicants as per the checklist and provide his/her recommendation and findings as per the agreed process with utmost accuracy.

He/she will also provide health education to patients.

Role Specifics:

- Call the applicant as per the token number and validate the identity.

- Perform head to toe examination of the applicant, check for abnormalities if any. Records the finding in the software check for any de-ranged values/ vitals (recorded by the nursing staff).

- Generate intermediate referrals for the abnormalities detected on physical examination or vital capture at nursing station.

- Save the consultation for every applicants in the system.

- Capture applicant feedback from c-sat device.

- After the receiving lab and radiology reports generate the external referrals and process the cases to central team as per the medical guide line.

- Support and trained the medical staff as and when required.

- Perform internal medical audit as and when required.

- Participates in the recruitment and selection process of medical staff.

- Filling up all relevant details in the EMR reports depending upon formats as agreed.

- Refer patients to medical specialists or other practitioners when necessary.

- Collect, record, and maintain patient information, such as medical history, reports, and examination results through the clinical management system

- Explain procedures and discuss test results or prescribed treatments with patients if required

- Coordinate work with nurses, and other health care providers.

- Ensure all MIS reports are shared with the concerned teams as per agreed timelines and standards/formats

- Handle emergencies.

- Central reporting as and when required.

Metrics & Organization Management:

- Turnaround time -

- Total time taken at each level of customer interaction.

- Waiting Time as per agreed level.

- On -Time Report Approval 

- All medical reports to be reviewed and rated as per agreed timelines (SLA)

- The final report which declares a patient fit or unfit as per the agreed timeline.

- Ensure that the daily reports are updated and uploaded in the system with no backlogs. All reports for any given day must be recorded and uploaded into the system. This includes the reports from the tests carried out the night before

- Appropriate Guidance with Abnormal reports - Appropriate guidance of abnormal reports to ensure that all checks are completed in advance

- Appropriate reporting of general physician examination- All medical examination is carried out as per the process

- Customer Service

- Adherence to Policies & Procedures - Adherence to 

- A code of conduct i.e. set of rules that become a standard for all employees under different circumstances in the workplace.

- Behavioral standards -the reasonable standards of behavior that are expected of them in the workplace. This includes collaborating with coworkers, time keeping, ownership of assigned tasks, ability to take additional responsibilities etc.

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