Education Criteria:

- Diploma/BSc in Optometry is mandatory.

- The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality

Key Responsibilities : 

- Commitment to Customer Satisfaction

- Always putting the customers needs first.

- Conducting competent and knowledgeable eye test.

- Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs friendly and high customers service oriented eye test.

- Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process.

- Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.

- Anticipating the problems before they occur and having a plan of action for them at store level

Eye Test Quality Assurance and Sales :

- Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination

- Responsible for converting the prospective customers into actual customers.

- Ensure all customers receive accurate diagnosis and appropriate recommendations.

- Effective communication with all retail associates to ensure seamless customer experience

Inventory Management :

- Security & Hygiene

- Maintaining the necessary safety measures in ensuring the safety of the store and customers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.