03/03 Vikram
HR at Consultant

Views:133 Applications:2 Rec. Actions:Recruiter Actions:0

Store Manager & Optometrist (0-9 yrs)

Trichy Job Code: 13694

Education Criteria:

- Diploma/BSc in Optometry is mandatory.

- The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality

Key Responsibilities : 

- Commitment to Customer Satisfaction

- Always putting the customers needs first.

- Conducting competent and knowledgeable eye test.

- Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs friendly and high customers service oriented eye test.

- Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process.

- Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.

- Anticipating the problems before they occur and having a plan of action for them at store level

Eye Test Quality Assurance and Sales :

- Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination

- Responsible for converting the prospective customers into actual customers.

- Ensure all customers receive accurate diagnosis and appropriate recommendations.

- Effective communication with all retail associates to ensure seamless customer experience

Inventory Management :

- Security & Hygiene

- Maintaining the necessary safety measures in ensuring the safety of the store and customers

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