Senior Manager - Human Resources at Suburban Diagnostics Pvt. Ltd.
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Suburban Diagnostics - Assistant Manager - Healthcare Operations - Home Healthcare (4-6 yrs)
To managed the home healthcare operations of the region/area assigned. Responsible for the operations and P& L of the region assigned.
Key Accountability :
1 . Dependable
2 .Operational knows how of the visit booking,execution.issues and customer feedback
3 . Team management of the technician team rostering,leave management
Role Description (What is this role)
1 . To manage the team of technicians in the area. Responsible for there attendance management,rostering,area mapping,compensation management.
2 . To maintain record of all the visits carried out by each technician.
3 . To minimize the number of visits outsourced month on month.
4 . To reallocate resources and manage operations during leaves,absenteeism.
5 . To regularly visit the technicians in the area and maintain rapport and relation with the team.
6 . To track the stock requirements for all technician in the region and give indent to stock incharge for next process.
7 . To check visit allocation for the next day in the region and make necessary changes where required.
8 . To be updated at all time with any issues in visit execution across the region and proactively take action or escalate wherever necessary.
9 . To gather customer feedback for 30% of the visits carried out in the region through calling.
10 . Responsible for retention of the technician in the team.
11 . Responsible for training of any newly hired technician.
12 . Co-ordinate with the call center team and outsourced vendor.
13 . To audit visit technicians in the region 2 visit per technician per month.
14 . To handle any customer grievance and escalate and close the complaints.
15 . To meet monthly targets and increase the number of visits in the region.
Ready to work in shifts