10/05 Kirtika Gupta

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TATA 1mg - Executive Field Coordinator (1-6 yrs)

Chennai Job Code: 24089

Designation: Executive

Role: Field Coordinator

Department: Project Management

Location: Chennai

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities- And we- re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.

Brief about the Team:

The Patient Support Program is a Center of Excellence within the Strategic Initiatives of TATA 1mg. The team closely works with the customer support team by providing support to the patients enrolled in various projects.

What will you do:

1. The field coordinators will work in coordination with the client's field force and inform both patients and prescribers of the benefits/services of the Patient Support Program (PSP). Keeping track of all patients enquiring about the PSP Program and facilitating enrollment of patients into the Patient Support Program (PSP)

2. The coordinators will visit hospitals and prescribers, explaining the services and offerings of the Patient Support Program (PSP)

Patient Visits: The Program Administrator will provide a patient work plan as to which patient needs to be assisted with what service, when, and where.

3. The field coordinator must be willing to make patient home visits as well

- Pre-enrolment: For patients who are not able to send the documentation to be enrolled into support programs, the field coordinator will help the patient with the consent forms, collect the necessary information pertaining to enrollment such as copies of prescription and ID on the patient's behalf and send it to the Program Administrator

4. Post-enrolment: After enrolment, the field coordinator must give regular updates to the prescribers about their enrolled patients. This will include the patient's enrolment status, their utilization of program services, and the patient's well-being.

What we are looking for:

1. Experience of 2-3 years in the healthcare sector in a similar profile

2. B.sc Graduate preferably (along with Science background)

3. Good oral and written communication skills.

4. Patient management and patient counseling skills.

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the Strategic Initiatives will provide a great opportunity to scale up a business to great heights by leveraging the existing capabilities of Tata 1mg.


Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence, and merit.

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