Job Description :

- Responsible for managing Home Health Coders' daily performance and ensuring compliance

- Strategic/Tactical: Manages overall performance of Home Health Coders

- Ensure that the team meets all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

- Lead the team in observing company policies and stable attrition management

- Serve as a bridge between middle management and frontline staff

- Interact with middle managers, support, as well as stakeholders of the same ranking

- Timely and accurate reporting of both internal and external results

- Drill downRCA of low performance among frontline staff

- Provide insights on what is happening to each process and provide solutions to challenges encountered related to SLAs.

- Reports and Analytics : Activity report in Shared Folder

- Follow all HIPAA regulations and uphold a higher standard around privacy requirements

- Coordinate with operations, quality, and training teams

- Coaching of frontline staff

- Coordination with process leaders and support on discussion of performance measures Initiation, coordination and implementation of projects to improve performance

Process and Compliance :

Leadership Responsibilities :

- Must possess and maintain an active Nurse license, free from any restrictions, including, but not limited to, any sanctions, revocations, or suspensions, and comply with continuing education requirements to maintain this license

- Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization.

- Identifies and understands the (internal or external) customer's needs and strives to provide world-class service.